Clear answers before you order.
For model-specific questions, contact Serena.
Can I order one unit?
Yes. Single-unit orders are welcome, with no minimum order quantity.
Can you combine different products?
Yes. We coordinate sourcing across suppliers. Shipment consolidation depends on availability, lead times and packaging.
Can I add my brand?
Paid private labelling has no minimum quantity. Share your logo, material, design, dimensions and placement for a quotation.
Does the displayed price include shipping?
The XD-SC1003 reference price starts at US$460 per unit, FOB. International freight is additional. Confirm the shipment port and configuration in the formal quotation.
When will Serena reply?
We reply within 12 hours. Serena coordinates enquiries from our office in Shijiazhuang, Hebei.
What after-sales support is available?
Remote troubleshooting, video guidance, replacement parts and supplier coordination. Warranty: 12 months from B/L date. Support: 24/7 service channel, 48-hour engineering response. Scope and charges are agreed for the order.
Final quotation subject to order confirmation.